steps to upgrade - unzip the zip file - run the setup/installshield app. - this will install the firmware upgrade utility - start -> programs -> dlink dsl family -> dsl 500 firmware upgd utility - the util will attempt to detect the device/ip/mac address. - once identified, click on a button that says "upgrade now" - whilst this is happening, DO NO run any other programs, or alter the network setup or the modem in any way. - once upgrade is finished a notice will say "firmware upgde successfull" - app will close, router will reboot (if it does not reboot automaticlay, do so manually - router will come up on 192.168.0.1 ip, you will need to re-enter connection profile + user/pass.