DSL Fault Checklist.
-
Check for adsl line
sync. If possible remove any third party
devices or interference, (if possible make the line completely “pure”) and
power cycle the DSL hardware (the device directly connected to the DSL line).
(If using D-Link equipment please refer
to “Troubleshooting D-link ANSI” document that is attached.)
-
If there is still no
line sync, check for dial tone. If you cannot hear a dial tone then you can
speak with the Telstra faults centre on 13 2999 (option 1), and report a fault on
the PSTN number directly.
-
If line sync is ok try
to stop and start the PPPoE/A software. Please make a note of any error
messages or logs if available, they will help us with our fault report. If you
have a bridged ethernet/routed line please report the error when sending tcp/ip
data (via ping/traceroute)
-
If the fault is
specific to an application or protocol, please keep the following in mind
·
Some VPN clients
will not work with PAT/NAT by their very nature. If you are having problems
setting up or running a VPN you will most likely need to remove any PAT/NAT
that is taking place upstream.
·
There are known
problems with some PPPoE implementations and some MTU/MSS values. You may wish
to read the following information - http://adsl.cutw.net/mtu.html
and http://www.dslreports.com/tweaks/MTU/. Bad MTU/MSS values can create all sorts of
headaches, including slow browsing, unable to ftp, send large emails to certain
mailservers problems with VPN’s (anything) etc.
-
Make a note of the time
the fault occurred. We will try and match this information up against our own
radius server, or any outages or maintenance that took place at the time.
Information we will need when reporting a fault.
- The PSTN number and PacNet
username associated with the service.
- Confirmation of the client
address.
- The type of equipment you
are using.
- The time the fault occurred
- Description of fault, and
how to duplicate the problem
- Your contact details
Cheers
James Mollison
Technical Support
Pacific Internet (